Rainbow Cycles Coronavirus Store Policies
Effective immediately we are operating but not allowing customers into our store. We are servicing bikes and allowing people to purchase items through our website or over the phone to help our staff and their families maintain social distancing recommendations from the CDC and WHO.
We are currently open Tuesday through Saturday 11a-4p. These are subject to change. We will post on social media if they are changing.
We are offering curbside pickup for all phone or web orders. We are also offering local delivery for all orders or service of $150 or more.
Please do not leave voicemails - it is extremely difficult to interpret them. RATHER - please send us your name and a brief description of what you want via Facebook or email us at firstname.lastname@example.org. Feel free to send us images to help facilitate diagnosis of mechanical issues or help solve problems. We will respond with a message or a call as soon as we are able.
Please be patient - everything is taking longer to do, especially repairs. We need to clean everything before working on it. We have also experienced an extremely high demand for repair services and bike builds. Most repairs will not be able to be done on the spot. We will accommodate those repairs the best we can, but it’s not always possible considering the repair promises/transactions that were made before you get to the store. Pre-arranging transactions can help with this.
A Different Way To Shop
It is now easier than ever to buy items through our website. If you have any questions while you are browsing please do not hesitate to give us a call during business hours and we can help answer any questions you have. More often than not, we can walk you through a sale over the phone and ensure you get the product you need to keep rolling.
Curbside Pickup - When you check out, simply select Pick Up In Store, give us a call when you arrive, and we'll bring you items out to you.
Ground Shipping - Select items are available to ship. Free shipping over $100!
Dropping Off - When dropping off a bike for service, we ask that you call us before bringing your bike to our store. We will set up an appointment in our system for your bike and gather any information we would need to contact you once your bike is dropped off. When you arrive, please call us to arrange for us to pick up your bike outside. We will follow up with a quote via text, email or phone call. Once you accept your quote, your bike will be added to our service queue.
Picking Up - When picking up a serviced bike, we require that you call us to pay for your bike before you come and pick it up. Once you have paid for your bike you are free to come by during business hours to collect your bike. When you arrive at our store to pickup your bike you will have to call us and let us know you are here so we can bring your bike out to you for curbside pickup.
We are currently limiting payments to credit cards only. We are not accepting cash payments. We cannot process debit cards. Thanks for your understanding.
These new measures are meant to keep you and the staff at our stores safe. We will be evaluating these new procedures as we implement them and updating them if needed. We appreciate your continued support during these difficult times.